Excellence in Education

 
     
 
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  Is the quality as good online as on CD or DVD?
Can I view the movies online if I use dial up service?
How do I receive my CEUís?
How do I get my login and password?
I lost my User ID and password what do I do?
I just bought a new course. Will I use the same User ID and password?
How long do I have to complete my online exam for my CEUís?
When can I take my online exam?
Where do I take my exam?
Can I take my exam from any computer?
What happens if I fail my exam?
Can additional users receive CEUs for viewing my course?
What is a digital book?
If a course has a manual with it, how do I receive it?
I donít have a printer but want the course manual. What do I do?
How do I find my course manual after I purchase my course?
Will my CEUs be accredited?
How many hours do I need for my state license renewal?
How many hours do I need to apply for my national occupational therapy license renewal (NBCOT)?
Can I apply my CEUs for my CHT renewal?
Can I view your courses if I have a Mac (Apple) computer?
If I do not like my course, can I return it?
What is the time limit for exchanges on defective products?
What type of security does your site use to ensure my personal information like credit card number, name and address etc. Is it secure?
What will my credit card statement say?
I am trying to view a movie online and I canít see the movie. What do I do?
I am trying to watch my movie and I have received the following message: "The operation timed out, possibly due to network problems. Could not connect to server." What should I do?
Where do I take my exam?
I am on your exam center and when I go to TAKE EXAM I get page can't be displayed.
I am having trouble getting on the hand club.
How do I delete "cookies"
No sound or distored sound
Fuzzy Graphics
Certificates
I get the page "can't be displayed" notice when trying to access my course or exam
I need to change my email address how do I do this?
Can I watch any of the courses on my IPAD?
Can I take the exam from the IPAD or tablets.
Can I view the online ebook courses on my tablet or iPAD.
Can I watch my streaming online movie courses on my Android Tablet
Expiration of online access
How do I get a copy of certificate
Exam: I want to review the exam I took. How do I do this?
What if I disagree with a concept or statement presented on your website or coures(s) or there are errors.
Does my online access expire
I am viewing your movies on my IPAD , Iphone or other device does this cost money?


Is the quality as good online as on CD or DVD? Yes absolutely! Top

Can I view the movies online if I use dial up service? You can view the movies with dial-up connection but it is NOT recommended. Dial-up service can result in significant audio and video delays. Top

How do I receive my CEUís? To receive your CEU certificate you must successfully pass an online exam. You are allowed unlimited retakes of you examination. Your certificate is automatically emailed to the email address you used when you created your User ID/password. Top

How do I get my login and password? You must register your course. Every course needs to be registered or it won't show up in your group. If you did not register for EACH purchased course, you will not be able to take your exams or receive your manuals. Register your course from your online receipt. Top

I lost my User ID and password what do I do? Go to www.liveconferences.com and enter your email address under "Forgot Login" on the home page. It will be emailed to you. You must use the email you used to register your course. Top

I just bought a new course. Will I use the same User ID and password? Yes as long as you are using the same email you will use the same login/password! You must register the class - it will not automatically register to you as you may be the purchaser for somebody else. When you purchase new content you will need to register your new courses from your receipt. You need to use the same email; User ID and password that you used previously to register. If you do not remember this information go to "forgot login" Top

How long do I have to complete my online exam for my CEUís? One year after purchase date Top

When can I take my online exam? You can take your online exam after you register and view your course. If you have trouble getting to the exam. Close your browser and re-open it and try again. Top

Where do I take my exam? To take your exams, login at www.handtherapy.com or www.liveconferences.com. Top

Can I take my exam from any computer? Yes your exam can be taken from any computer or tablet. It is recommended to use Internet Explorer when taking exams if possible. Top

What happens if I fail my exam? You can retake the exam as many times as you need. Once you achieve an 80%, you will receive your certificate via email. Top

Can additional users receive CEUs for viewing my course? Yes, additional users can not only get CEUs, but they can get them for a discount! The more users, the greater the discount. Email us for more information regarding this info@liveconferences.com Top

What is a digital book? A digital book is a course, in text format, that you can view online. It is a course that is presented in text rather than movie format. They are designed for CEUís on a budget, or for those who prefer reading to enhance their clinical skills. Some may have movies integrated in the materials. Top

If a course has a manual with it, how do I receive it? If a course has a manual, once you purchase your course you can download and print it for free. You must have a current version of adobe reader to view the PDF (course manuals). If you do not have the current version of the free adobe reader, CLICK HERE. Top

I donít have a printer but want the course manual. What do I do? You can either download the manual and use directly from your PC, or you can order a printed version or the manual on a CD for an additional fee. The paid manuals are the exact copies of what you can download without charge, when you purchase of any of our courses. Top

How do I find my course manual after I purchase my course? Once you have created a User ID and password, you need to go to www.liveconferences.com and login. All your courses will be listed and you can view your manuals and access your exams. Top

Will my CEUs be accredited? Exploring Hand Therapy is an AOTA approved provider. Many states automatically accept AOTA approved courses. If they do not automatically accept AOTA courses, or if audited, you may be required to provide the course description, objectives and outline. These are available on our site for each course. The state will also need a copy of your certificate for documentation. Always check with your state CEU requirements. It is your responsibility to verify all state regulations and requirements. Top

How many hours do I need for my state license renewal? Continuing Education requirements for license renewal vary among States and are subject to change without notice. Please keep in mind that you should always check with your local state board for confirmation or prior approval or authorization for course credit. If your individual state board does not require CEUs, you will still need to satisfy NBCOT CE requirements. Top

How many hours do I need to apply for my national occupational therapy license renewal (NBCOT)? A total of thirty-six (36) professional development units beginning and throughout a three year cycle are required. These units can be earned through a variety of professional development activities, including Internet coursework. Independent learning with assessment element (online courses,CE articles, self-study series, etc.). 1 hour =1 unit 36 units for OT role or 18 units for professional role CEUs, contact hours, certificate of completion verifying time spent. Verification of assessment component may be required. For details CLICK HERE Top

Can I apply my CEUs for my CHT renewal? You may apply our hand therapy courses towards your HTCC recertification. HTCC requires 80 hours every 5 years to recertify. Our hand therapy courses that are 3 hours & more will apply towards category A. If they are under 3 hours, they will apply towards category B. Always verify information with HTCC as they may update or change their policy. For details on this CLICK HERE Top

Can I view your courses if I have a Mac (Apple) computer? Mac (Apple) computers that are able to view PDF or HTML can view our digital books. Movie courses can be viewed without difficulty from all i-devices. Top

If I do not like my course, can I return it? We cannot accept returns. We will offer an exchange in certain circumstances. It is no different than going to a live course. Top

What is the time limit for exchanges on defective products? 30 days from time of purchase. It is the customer responsibility to verify products upon arrival in the mail or internet. EHT/Tx2go will not exchange after 30 days from purchase. Top

What type of security does your site use to ensure my personal information like credit card number, name and address etc. Is it secure? We employ state of the art 128-bit SSL encryption, the highest level of security available on the Internet today. You can generally tell a secure page, as there is a small lock in the lower corner of your browser window. Your personal information is secure at all times when purchasing our products. Top

What will my credit card statement say? Your credit card statement will reflect liveconferences.com. Top

I am trying to view a movie online and I canít see the movie. What do I do? Likely it is a network issue and you will need to check your firewall or internet connection. Top

I am trying to watch my movie and I have received the following message: "The operation timed out, possibly due to network problems. Could not connect to server." What should I do? You are probably behind a Firewall. Disable the firewall if possible. You may need to contact your Network Administrator or ISP. Top

Where do I take my exam? To take your exams, www.liveconferences.com. Top

I am on your exam center and when I go to TAKE EXAM I get page can't be displayed. If this occurs you may have bookmarked an old page. Make sure you enter a fresh browser and you will be able to access all of your content. Top

I am having trouble getting on the hand club. The hand club is dependant on cookies. If you deleted your cookies or they auto-deleted you will need to logon again. When you see "MEMBERS ONLY" or "Access Denied" click on the register or logon button. Type in your Name and USER NAME. Scroll until you see the "scrambled security code" Type in the Code and then enter. You should now be able to logon. You may see the following: The next screen says"Successfull Login, Please Wait while you are Returned to the Forum." The screen the flips back to the forum. If you continue to have trouble you may need to Delete your cookies (see how do I delete cookies FAQ) Then repeat the above instructions. Top

How do I delete "cookies" On PC go to Start, then Control Panel, find and open INTERNET OPTIONS. Look for Cookies (some operating systmes the Temp. Files, History and Cookes are clumped together) Click on the Delete cookies. Top

No sound or distored sound Usually this is your computer. Please check your owners manual. Often times the speakers are not attached or are turned to off. Top

Fuzzy Graphics Sometimes, especially with large documents (EHT's Newsletter/Magazine) Graphics/photos may look a little fuzzy. This is because to open the large document in a quicker time the photos are compressed. If you are an AOL user, The AOL web browser includes some settings that may cause some of the pictures you are viewing to look fuzzy. AOL automatically compresses ANY picture you wish to see. The logic behind AOLís decision is that most people care more about how long it takes for a page to load than the quality of the images. Top

Certificates Your certificate will be immediately emailed to you upon successful completion of your exam. The certificate will be emailed to the address on file. If you need a copy of your certificate you will go through the same steps if you are going to take the exam:go to: www.liveconferences.com Log in and click "TAKE EXAM" Next on the left side click "CLICK HERE TO TAKE EXAM" in big red letters. Then to to view certificate. Top

I get the page "can't be displayed" notice when trying to access my course or exam If you get this page "can't be displayed" and you are connected to the internet you are most likely using a saved page (bookmarked) or login/password. Never use saved pages - always physically type in liveconferences.com and enter your user id/password from scratch and you will then be able to access your content.. Top

I need to change my email address how do I do this? If you need to change your email address please email us direct at info@liveonferences.com and we will respond to you and change your address. Our system recognizes you by your email. Please keep it current. Top

Can I watch any of the courses on my IPAD? YES! You can view all of our online streaming movie courses on your IPAD. You can take all EHT course exams from the IPAD. Top

Can I take the exam from the IPAD or tablets. YES! You can take all EHT course exams from the IPAD Top

Can I view the online ebook courses on my tablet or iPAD. Yes you can watch and read if your tablet allows PDF. All tables allow FLASH except IPAD. Some of our online EBOOKS have embedded FLASH video clips so ensure your tablet allows flash. If not no worries you can still see all of the illustrations and text via the tablet and you can view the video clip via a computer or notebook that allows flash. Top

Can I watch my streaming online movie courses on my Android Tablet Yes!. If it is an Android or Windows OS Android Top

Expiration of online access All online courses expire in one year after purchase. Extended viewing purchases are available for a discount. Email: info@liveconferences.com prior to your expiration. Top

How do I get a copy of certificate Your certificate will be immediately emailed to you upon successful completion of your exam. The certificate will be emailed to the address on file. If you need a copy of your certificate you will go through the same steps if you are going to take the exam:go to: www.liveconferences.com Log in and click "TAKE EXAM" Next on the left side click "CLICK HERE TO TAKE EXAM" in big red letter. Then to to view certificate. Top

Exam: I want to review the exam I took. How do I do this? Your exam can be viewed once you pass but you can not take the exam for a passing score twice. To view the completed passed exam you will go through the same steps if you are going to take the exam:go to liveconferences.com or handtherapy.com Log in and click "TAKE EXAM" Next on the left side click "CLICK HERE TO TAKE EXAM" in big red letter. Then to to view the exam and the certificate. Top

What if I disagree with a concept or statement presented on your website or coures(s) or there are errors. The information provided onEHT/Tx2go websites and within courses, booklets, and any & all products is believed to be reasonably accurate. Exploring Hand Therapy/Treatment2go or any of its affiliates does not warrant that the information is free from all errors and omissions. EHT/TX2go does not warrant that the products, information, techniques, and suggestions meet any particular standard, and accepts no liability for any action taken in reliance on them. EHT/Tx2goís products and information is not intended as a sole resource for treatment, educational, or for any purpose. It is the responsibility of the viewer to verify all and any information. Top

Does my online access expire Online access expires one year after purchase. Extended viewing purchases are available for a discount. Email: info@liveconferences.com prior to your expiration. Top

I am viewing your movies on my IPAD , Iphone or other device does this cost money? Yes if you are not using your wifi you will have charges against your data plan. Make sure you know the plan you are on and if you have unlimited data allowed or not. Top

 
     
 
 
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